Question 1

1. Making an inquiry

Accepted Answer

Once you have found something that you'd like to purchase, reach out to us with any questions or concerns.

Question 2

2. Our response and quote

Accepted Answer

After receiving your inquiry, we will respond to any questions you may have and also get you a quote on the product(s). If we require any production/lead time we will communicate these details as well.

Question 3

3. Order & Payment

Accepted Answer

If you are satisfied with the quote and details we provide, kindly make the payment according to the channel we provide. We accept international wire transfer for the time being but will be accepting credit card payment as well in the near future.

Question 4

4. Shipping of goods

Accepted Answer

Once we confirm your payment, we will start the order process. Depending on your location, you may have a preferred shipping agent. If that is the case, kindly let us know and we will work with them to make sure your shipment reaches you safe & sound.

Question 5

5. Receiving your shipment

Accepted Answer

Once you receive the shipment, please confirm that everything you have ordered is included and that there is no damage to the goods. All our products are inspected at various points in the order process, but mishaps can happen. If there is anything wrong with your order, please reach out to us and we will be more than happy to assist you!

What we offer

What we offer

Contact us

Alex Auto Works JP

Alex Auto Works TH

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